Support Center

How do I get paid?

Last Updated: Jun 09, 2013 06:52PM PDT
This FAQ guides you through the process of receiving payment upon completion of a study.

Why wasn't I paid for the multiple choice survey I answered?
The multiple choice surveys taht you take when you apply to a study are unpaid.  They are used only to see whether or not you qualify for a study.  For example, if a client is looking for ice cream fanatics, the multiple choice survey may ask you how many times you have had ice cream in the past month.

The actual survey involves recording your responses to questions via webcam.  If you are accepted to a study, you will be notified by email and the study will appear under the "Active Studies" header on your dashboard.

I just completed a study and have not been paid.  What is going on?
Our system automatically pays you 24 hours after you post your response to a study.  This gives us time to review your answers and make sure that there aren't any problems with your recording.

If it has been more than 24 hours since you logged your response, email us at and we will look into it.

How do you pay me?
We pay all study participants via PayPal, so you will need a PayPal account to get paid.  You can sign up for a free PayPal account at  We send your paymane to the PayPal address listed under the "Payment" section of the "Your Account" page.  You can visit the "Your Account" page to update or change the address where you would like us to sennd your PayPal payments.

Why haven't I been paid for the study that asked about my favorite type of music?
The music question is simply a sample question designed to teach you how to use the site.  To participate in paid studies, apply to any of the studies listed under the "Studies for You" header on your dashboard.

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